Audio Hardware Manufacturer

When approached by this manufacturer, they needed technology infrastructure to help prepare for significant growth.  There were many manual processes and customer service was being handled out of a shared inbox.

The team engaged deployed changes to their Salesforce Service Cloud instance to enable email-to-case and web-to-case functionality. This cut almost a month of man hours per year in manual process. The team is now equipped to do 3x more service inquiries at the same staffing levels.

While engaged, the team also rebuilt several help center and partner portal forms to be mobile responsive and create new service accounts for new inquiries. This enables the sales team to follow up with a high touch customer service and maintain communication with previous clients.

Toy Manufacturer

No one knows your customer better than you – we believe to be good partners we need to internalize your brand and become a part of the team.

Over the course of a multi-year engagement we guided this specialty retailer through the process of scaling their digital presence without compromising their core brand identity or diluting the experience those fans expect. 

The process required us to unify the design system to support two distinct brands on a single site. We lead that design process while also executing commerce, email, payment, and loyalty platform selections.

Multi-Brand Luxury Apparel

When we began our relationship there were struggling projects, burned out employees, and an ecosystem that wasn’t creating value.

We stabilized project execution, improved communications, resolved the most painful technical challenges, and set a course for programmatic innovation.

Our engagement included vendor evaluations, redesigning the shipment confirmation process, launching multi-brand sites in Europe, and building a data strategy that drives personalization across those brands.

Iconic Luxury Apparel

We build relationships that last because we help deliver growth that is sustainable.

Over the last five years we’ve consolidated e-commerce and order management operations at one of the most iconic fashion brands -launching multiple business units from North America, Europe, and Asia into a single team that can support market specific requirements. 

From inception through scaling operations we partnered with this brand to create a global development team, omni-channel capabilities, unique mobile experiences, and launch new product lines.

Automotive Accessories Manufacturer

This brand is a truly American success story. The brand dominates the automotive accessory market but was facing urgent technical challenges because their email platform was being sunset and their commerce platform had serious limitations. Chatham was engaged to help them select and build a new digital ecosystem.